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WIPRO GE HEALTHCARE PRIVATE LIMITED
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Senior Customer Service Engineer

Senior Customer Service Engineer

WIPRO GE HEALTHCARE PRIVATE LIMITED

3 - 8 years

11 - 12 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

supervisor administration customer satisfaction focus consulting manager technology healthcare customer service troubleshooting preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Summary As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, PETCT and ensuring customer satisfaction in the assigned area
GE HealthCare is a leading global medical technology and digital solutions innovator Our purpose is to create a world where healthcare has no limits Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles and Responsibilities

Maintain all models specific to CT/PETCT modality equipment within the assigned area
Perform system-level troubleshooting for complex, multi-symptom issues
Complete all administrative tasks on time
Ensure timely completion and documentation of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspections for assigned accounts
Develop conceptual knowledge of the professional discipline
This may include support roles requiring specialized expertise or technical knowledge across a broad area
Possess general business knowledge acquired through education or prior experience
Understand how the work of your team contributes to the broader organizational goals
Resolve issues using established procedures
Consult with a supervisor or senior team members for matters beyond defined instructions or parameters
Collaborate with others to solve problems
For customer-facing roles, build strong customer relationships and act as the interface between the customer and GE HealthCare Exchange technical information, ask questions, and confirm understanding

Required Qualifications

This role requires 5 plus years of field experience in CT/PETCT modality
Knowledge level is comparable to a Bachelor's degree from an accredited university or college

Desired Characteristics

Strong oral and written communication skills
Ability to document, plan, market, and execute programs
Ability to work independently with minimum direction
High work standards and quality

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities
Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs
Never send money to anyone suggesting they can provide employment with GE HealthCare

#LI-ML1

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Relocation Assistance Provided: Yes

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Senior Customer Service Engineer