Senior Customer Portal Analyst

The Senior Customer Portal Analyst at Kyyba will play a crucial role in ensuring that all Client companies are effectively set up within the established hierarchy structure in automotive customer portals. By offering training and support to Client companies, management levels, and users, you will guarantee seamless business transactions across all operational areas. As the primary point of contact between customers and Client companies concerning customer portals, new initiatives, business applications, communication challenges, and process simplification methods, you will actively seek opportunities to reduce costs and enhance efficiency. Additionally, you will be involved in assisting with contract negotiations related to iPoint and providing billing details for iPoint and OEM Portal Administration within the corporate finance Group/Division. Your responsibilities will include providing 1st and 2nd level support to Security Administrators and end users, coordinating 3rd level support with OEM portals as needed, granting access to new applications and site codes for all OEM customer portals, ensuring proper alignment of divisions registered outside main organizations in Covisint, assisting new divisions in setting up within the portal and hierarchy, verifying the correct setup of new codes for smooth business transactions, liaising with Client departments and customers on Duns number issues, developing and maintaining Client-specific training materials for various OEM portals, delivering training through various mediums to Security Administrators, end users, and management, supporting the implementation of portal integration processes, providing presentations on 3rd party software solutions related to OEM systems, updating the OEM website with relevant information, and more. To qualify for this role, you should have completed a community college diploma/certificate in Information Technology, Math, Computer Science, or a related technical field, or possess equivalent work experience. You should ideally have 3 to less than 5 years of relevant work experience, experience with iPoint and OEM Systems is an asset, and be accustomed to working in a global, team-oriented environment. Strong organizational, time management, interpersonal, communication, analytical, problem-solving, and customer service skills are essential. The ability to multitask, prioritize, work flexible hours, and travel overnight occasionally is also required. Kyyba offers a motivating work environment within a dynamic global team, along with opportunities for individual and functional development. Employees can expect fair treatment, a sense of responsibility, and attractive benefits in line with market conditions. Additionally, as an Equal Opportunity Employer, Kyyba is committed to providing reasonable accommodations for qualified applicants or employees with disabilities. If you require accommodation, please contact Kyyba at the provided number. In addition to a competitive salary and benefits package, working at Kyyba offers a rewarding experience with opportunities for professional growth and advancement. Join a company with a track record of excellence and recognition, including being listed as an INC 5000 company for 10 years, receiving the TechServe Alliance Excellence Award, and being named among the 101 Best & Brightest Companies to Work for in Michigan.,