Senior Customer Care Associate

Perform various post-sales activities related to residential & commercial properties for Orbit Group, ensuring the prompt resolution of customer queries, and customer delight. Activities include: • To prepare Agreements, Demand letters, NOC, Receipts, Possession letter etc. in Farvision Software. • Regular follow-up for payments with clients. • Maintain customer database. • Responsible for attending and recording client complaints• Coordinate with the banks to obtain NOC & Payment outstanding • Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent • Update records in register • Managing End to end Registration process for Upcoming Site • Handling customer queries related to maintenance of sites through e-mail, telephone etc • Communicate and Coordinate within internal departments • Liaise with sales team for status updation of the project • MIS reporting to management • Ensuring timely collection of receivables • Experience in the collection of outstanding dues would be a plus point Job Requirement – • Minimum 2 years experience in Real Estate Post Sales. • Excellent verbal & written communication skills • Computer savvy with in-depth working knowledge of MS Office • Smart, confident, and a go-getter