Senior CSA Professional

Firstsource

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

csa banking query customer support associate healthcare business process management customer experience customer service associate financial services international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client
The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries

Roles & Responsibilities

Revert on calls to customer on a variety of issues Update and process information accurately into the system(s) Resolve customer problems in a timely manner
Take ownership & deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as we'll as treats all customers with empathy, respect and consideration
Ability to solve problems look for solutions aligned to customer s perspective and deliver on all commitments
Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.