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Senior Content Writer BPO Industry

Senior Content Writer BPO Industry

1Point1

1 - 4 years

5 - 8 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

bpo content strategy automation social media performance optimization customer experience seo strategy development operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Content Strategy & Development

Research industry trends, client needs, and competitor positioning to create a strong content roadmap.
Develop content aligned to BPO industry themes: customer experience, automation, compliance, collections, workforce transformation, etc.
Write and edit blogs, whitepapers, case studies, press releases, website copy, and social media content.

Thought Leadership & Storytelling

Craft narratives that resonate with CXOs and senior decision-makers.
Translate technical or operational solutions into business value propositions.
Ensure all content communicates innovation, efficiency, and ROI clearly.

Collaboration & Alignment

Work with marketing, sales, and delivery teams to ensure content supports campaigns and sales pitches.
Partner with design teams to ensure visuals enhance storytelling.
Liaise with subject matter experts to ensure technical accuracy.

SEO & Performance Optimization

Optimize content for search engines without compromising brand voice.
Track content performance and suggest improvements based on analytics.

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