Senior Collection Analyst

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands.

The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the worlds largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 5,000 employees across 55 different countries.

The essence of the role: Senior Collections Analyst

As a Senior Collections Analyst, you will be a key contributor to the financial health of the organization by leading global collection strategies, optimizing receivables, and driving continuous process improvements. With over a decade of experience, you will bring deep domain expertise, analytical rigor, and a proactive mindset to manage complex portfolios, reduce DSO, and enhance operational efficiency. This role is ideal for someone who thrives in a dynamic, cross-functional environment and is passionate about transforming traditional collection processes through innovation and collaboration.

Your responsibilities:

Collections & Credit Control

• Lead and manage end-to-end collections for global accounts, ensuring timely recovery of outstanding receivables.
• Monitor and enforce adherence to company credit policies and risk frameworks.
• Provide accurate and timely cash collection forecasts and performance reports.
• Collaborate with Sales, Customer Success, and Legal teams to resolve disputes and ensure smooth collections.
• Prepare and manage escalations to external collection agencies and legal counsel when necessary.
• Perform complex account reconciliations and ensure alignment between AR and billing systems.
• Drive improvements in DSO and other key collection KPIs.

Process Optimization & Transformation

• Identify inefficiencies in current collection processes and design scalable, automated solutions.
• Track and report on the impact of implemented improvements and ensure adoption across teams.

Skills & Experience

• 10+ years of experience in credit control, collections, or AR operations, preferably in a global or shared services environment.
• Proven track record of improving collection performance and reducing overdue receivables.
• Strong knowledge of multi-currency AR transactions and international client management.
• Highly skilled in Excel functions and data analysis.
• Familiarity with ERP systems (e.g., SAP, Oracle, NetSuite).
• Experience in process improvement, financial transformation, or operational excellence initiatives.
• Strong analytical, reconciliation, and problem-solving skills.

Personality

• Strategic thinker with a hands-on, execution-driven approach.
• Detail-oriented, structured, and capable of managing multiple priorities.
• Strong interpersonal and communication skills to influence and collaborate across departments.
• High integrity, ownership, and accountability for results.
• Adaptable and resilient in fast-paced, evolving environments.
• Passionate about continuous improvement and operational excellence.
• Fluent in English – both written and spoken.

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Are you ready? Join us on our journey! Know more about us: www.sinch.com