Noventiq is hiring!
Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africamarkets with significant growth potential.
- One of the largest SI's in India with revenue close to 700M$ and growing to 900M$.
- 3500+ Employees in India for India.
- Total 28 Offices in India across North, South, West & East.
- 1000+ Resident Engineers across India.
- 2500+ technical resources in India for India.
- Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
- Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.
- Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.
About You
- To resolve the day to day operational issues and to support the end users of REC, Vendor will deploy at least One (1) number of resident manpower at REC site to manage 24X7 helpdesk support including Saturday, Sunday and public holiday. The manpower shall include 1 person in General Shift (9:00 AM to 7:00 PM) from Monday to Friday. If required/necessary, L1 or L2 Engineer should be available on 24x7 basis including Saturday, Sunday and public holiday at no extra cost to REC.
- Onsite L2 Engineer-Helpdesk shall be responsible for handling user logged complaints/incidents, respond to user and to resolve the issues.
- The Resources should be Certified for M365 Advanced. The Resources should have prior experience of managing M365 deployment for a minimum of 5 years. The bidder should deploy bidder's on-roll full-time/regular manpower and provide the CV of such resource should be certified by Bidder's HR along with the bid.
What You ll Do
- Education:
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
- Experience:
- 3-5 years of experience in cloud technologies, IT support, or technical support roles.
- Extensive experience with GCP services, such as Compute Engine, Cloud Storage, BigQuery, Cloud SQL, VPC, and Kubernetes Engine.
- Technical Skills:
- Advanced understanding of GCP services and cloud architecture.
- Expertise in troubleshooting, monitoring, and optimizing cloud resources.
- Familiarity with GCP CLI, Terraform, and Cloud SDK.
- Communication:
- Excellent verbal and written communication skills to interact with users, clients, and internal teams.
- Ability to create clear documentation and reports.
- Problem-Solving: Strong analytical and troubleshooting skills.
- Certifications:
- Google Cloud Certified: Professional Cloud Architect or Professional Cloud Network Engineer (or similar certifications).
- Travel within other sites of REC locations for providing support if problem is not resolved through remote services.
- Bidder shall be responsible for timely and successful patching of all identified end user devices running Windows 11 Enterprise OS as per REC IT policy
Key Responsibilities
- Advanced Technical Support: Provide support for advanced troubleshooting of GCP services, including Compute Engine, Cloud Storage, VPC, BigQuery, and Cloud SQL.
- Incident Management & Resolution : Resolve incidents escalated from L1 engineers, managing complex issues and working directly with clients to provide timely and accurate resolutions.
- Root Cause Analysis : Perform in-depth analysis of recurring issues, provide root cause analysis, and implement long-term solutions.
- Cloud Infrastructure Management: Help manage and optimize GCP cloud infrastructure, ensuring high availability, scalability, and security for client environments.
- System Optimization : Continuously monitor, analyze, and optimize the health and performance of deployed GCP services.
- Configuration and Deployment Assistance : Support advanced configuration, deployment, and integration of GCP services and resources in client environments.
- Security Support: Ensure compliance with security best practices, assist in vulnerability assessments, and follow the GCP security posture.
- Documentation & Training: Maintain thorough documentation of incidents, solutions, and best practices. Train junior engineers and clients on GCP features and tools.
What We Offer
- Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
- Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
- Maternity and Paternity Leaves
- Company Sponsored Certification Program
- Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
- Quarterly Performance Feedback Sessions
- Savings, Investments and Retirement Benefits
- Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
- Company Onsite / Fun Events
Don't forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
Location: Noida - NQIND, Noida, Uttar Pradesh, India
