Job
Description
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. We're looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry. The ideal candidate should be customer-centric, extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, fun work environment. Customer Success Advisors serve as our customers" primary point of contact while they are using Cvent's software. In this role, you will be responsible for exercising Cvent and event industry knowledge to ensure our customers are able to realize the full benefits of the software. Customer Success Advisors spend their day on scheduled calls to understand, align and reach customers" business goals by delivering maximum value. - Understand and align with customers" goals to help them achieve their desired outcomes. - Drive platform adoption and offer industry best practices to help customers effectively meet said business goals. - Host personalized web-based presentations with customers to align with their needs, discuss adoption, and identify areas of opportunity. - Understand customers" risks and showcase recommendations, solutions, and action plans to mitigate. - Collaborate with the sales team to introduce new features and opportunities to customers. - Gather customer requirements for future releases of the product. Requirements: - 2-3 years minimum of SaaS Customer Success experience. - Bachelor's degree with strong academic credentials. - Strong verbal and written communication and excellent presentation skills. - Strong business acumen, ethics, and high integrity. - Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools. - Customer-Centric and a consultative approach to managing customer relationships. - Must be articulate, organized, a quick learner, detail-oriented, agile, and can multi-task in a dynamic, fast-changing entrepreneurial environment.,
