Senior Client Servicing Manager (Loyalty Program)

You will be working closely with the management team to bring creative solutions to prospective clients and contribute to the business growth of current clients. Your key responsibilities will include: - Working with the management team to bring creative solutions to prospective clients - Building the business of current clients by identifying new opportunities - Managing key accounts and coordinating with various teams such as Creative, Product Development, Delivery & Fulfillment, Operations, etc. - Generating future business from existing clients - Fostering a productive and empowering working environment - Delivering company business and revenue goals - Leading new business efforts and determining optimal staffing assignments for new initiatives - Partnering with peers in planning and creative agencies to work on existing or new business opportunities - Performing senior-level client negotiation and management with excellent communication skills - Analyzing data and designing engagement strategies to keep programs dynamic and engaging - Collaborating with backend functional teams and liaison tasks with clients Qualification Required: - Minimum of 5 years of experience in client servicing and account management, preferably in loyalty programs, CRM, or customer engagement domains - Proven track record of growing key accounts and identifying new business opportunities within existing client portfolios - Strong background in account management, client communication, and campaign execution - Experience in loyalty marketing, B2B programs, or consumer engagement platforms is highly desirable - Agency experience (advertising, marketing services, or digital) is strongly preferred - Excellent verbal and written communication skills - Strong interpersonal abilities and stakeholder management - Hands-on experience in problem-solving, project coordination, and managing client expectations under pressure - Customer-focused with a proactive mindset to drive client success and satisfaction - Ability to work in a fast-paced, deadline-driven environment with cross-functional teams,