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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

faizabad

Posted:1 month ago| Platform:

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Skills Required

monitoring management audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification, and income assessment. Ensure quality sourcing, oversee collections and recoveries as per the group/centre meeting schedule, and maintain healthy customer relationships in the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect necessary information for sourcing, perform data entry/upload, and validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per process.

Plan centre meetings for customers, notify customers in advance, ensure 100% participation, resolve customer queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled centre meeting days, and ensure 100% deposition of recoveries at defined points as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers, ensure 100% compliance and good conduct as per the branch operating model SOPs.

Create daily reports of planned and executed tasks and submit them to the Branch Manager.

Ensure recovery disposition reconciliation is completed with the Credit and Operations Officer as per schedule.

Execute critical parameters like lead to login as per matrix.

Maintain centre meeting discipline, and follow SOPs and the code of conduct.

Major Challenges

Quality sourcing and achieving defined targets.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance with all business parameters; ensuring zero audit findings in the sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance