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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

basti

Posted:1 month ago| Platform:

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Skills Required

monitoring management audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification, and income assessments. Ensure quality sourcing, timely collections, and recoveries as per the group/centre meeting schedule. Maintain healthy customer relationships within the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings during prospecting briefings.

Source new customers in allocated locations; form JLG groups and promote financial literacy among potential borrowers.

Collect all necessary information for sourcing, data entry/upload, and/or document validation on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with the Branch Manager for required approvals and Credit Ops Officer at the branch for disbursements as per process.

Plan centre meetings and notify customers in advance; ensure 100% participation of borrowers. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled centre meeting days; ensure 100% deposition of recovery done at defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of planned and executed tasks and submit to the Branch Manager.

Ensure recovery disposition reconciliation is done with the Credit and Ops Officer as per schedule.

Ensure critical parameters, such as lead to login, are executed as per matrix.

Maintain centre meeting discipline, follow SOPs, and adhere to the code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Ensuring regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance with all business parameters; achieving zero audit findings in the sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance