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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

gumla india

Posted:21 hours ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT (Credit Group Training), house verification, income assessment, quality sourcing, and ensuring collections and recoveries are completed as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the assigned location. Duties and Responsibilities

Conduct village surveys and prospect in selected villages; explain MFI JLG product offerings to all attending prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect required information for sourcing, enter/upload data, and validate documents on LOS; follow the entire sourcing process as per SOP.

Coordinate with Branch Manager for necessary approvals and with Credit Operations Officer at branch for disbursements as per process.

Plan center meetings for customers, notify customers in advance of the schedule, ensure 100% participation of borrowers, resolve customer queries, promote top-ups/cross-sell as per branch guidelines, and manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled center meeting days, and ensure 100% deposition of recoveries at defined disposition points as per SOP.

Conduct end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct as per branch operating model SOPs and practices.

Create and submit daily reports of tasks planned and executed to the Branch Manager.

Ensure recovery disposition reconciliation with Credit and Operations Officer as per schedule.

Execute critical parameters such as lead to login as per matrix.

Maintain center meeting discipline and adhere to SOPs and code of conduct.

Major Challenges

Quality sourcing and achieving defined targets.

Ensuring regular collections, maintaining customers in current bucket, and regularizing/normalizing delinquent customers.

Compliance with all business parameters and achieving zero audit findings in sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance