Senior Centre Head

As a Senior Centre Head at Niva Bupa Health Insurance Company, your primary role is to manage the daily operations and drive business outcomes from the allocated Telesales center. Your responsibilities include: - Being in charge of running and managing the team daily to achieve expected business outcomes - Understanding all products, services, procedures, and guidelines of the organization and effectively communicating them to team members - Recruiting and onboarding authorized verifiers in a timely manner - Coaching, inspiring, and motivating Authorized Verifiers and Telesales Relationship Managers - Training and coaching team members on MBHI products, processes, guidelines, and soft skills for driving sales - Monitoring calls to ensure adherence to quality standards and procedures - Keeping up with industry trends and standards - Building and managing strong relationships with key stakeholders - Coordinating with internal departments for timely issuance of policies and other business requirements - Preparing, submitting, monitoring, and tracking daily sales MIS & reports Preferred Skill Set: - High analytical proficiency - Very Good Relationship Management Skills - Prior experience in a large BPO/ Telesales setup - Pro-active approach in issue resolution - Good Communication And Presentation Skills - Personal credibility & effectiveness - Customer Focus And Strong Interpersonal Skills Key Requirements - Education & Certificates: - Graduate & Post Graduate (In Any Field) Key Measures of Performance: - Drive expected business outcomes for the Telesales centre - Drive productivity and lead conversion of Authorized Verifiers - Manage team attrition - Conduct coaching and training for team motivation and engagement - Control the Loss ratio of the unit - Drive sales quality through controlling policy cancellations/ endorsements Key Requirements - Experience & Skills: - Interpersonal Skills - Negotiation Skills - Product Knowledge - Problem-Solving - Customer Focus Key Functional Competencies: - Convincing Skills - Intermediate - Product/Insurance Knowledge - Expert - Continuous Learning - Intermediate - Technology Proficiency - Intermediate - Team Work - Intermediate - Problem Solving & Analytical Skills - Intermediate - Compliance & Regulatory Knowledge - Intermediate - Customer Focus - Intermediate In conclusion, as a Senior Centre Head at Niva Bupa Health Insurance Company, you will play a crucial role in managing the daily operations of the Telesales center, driving business outcomes, and ensuring high-quality customer service. Your leadership and management skills will be essential in achieving the company's growth targets and maintaining a positive work environment.,