Senior Call Center Executive / Junior Call Center Executive

You will be responsible for interacting with customers through both inbound and outbound calls, addressing their inquiries, complaints, and service requests. Additionally, you will be coordinating service appointments, test drives, and vehicle deliveries. Providing detailed information about Toyota vehicles, services, and promotions will also be a part of your role. Maintaining accurate records of customer interactions and service histories will be crucial for effective data management. Furthermore, you will be expected to gather customer feedback to improve service quality and enhance customer satisfaction. Collaborating closely with sales and service departments is essential to ensure seamless customer experiences. This position is full-time and permanent, suitable for freshers. As part of the benefits package, you will receive cell phone reimbursement, commuter assistance, a flexible schedule, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, provident fund, and the option to work from home. The work schedule includes day shift, fixed shift, and morning shift options. You will also have the opportunity to earn performance bonuses, quarterly bonuses, shift allowances, and yearly bonuses. The work location for this role is in person, requiring you to be physically present as part of the team.,