Senior Call Center Executive / Junior Call Center Executive

Job Description

Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries, complaints, and service requests. Appointment Scheduling: Coordinate service appointments, test drives, and vehicle deliveries. Information Dissemination: Provide detailed information about Toyota vehicles, services, and promotions. Data Management: Maintain accurate records of customer interactions and service histories. Feedback Collection: Gather customer feedback to enhance service quality and customer satisfaction. Team Collaboration: Work closely with sales and service departments to ensure seamless customer experiences. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Work from home Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person