Senior Business System Analyst - Netsuite

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means youll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara Technologies India Private Limited is looking for a Sr. Business Systems Analyst.

The Business Systems team makes systems/processes more efficient, reduces manual, low-value work, and enables the company to run better, make better choices, and ultimately be more profitable. Our company is unique in that we are a truly hybrid hardware and SaaS business. This creates new challenges in both order-to-cash and procure-to-pay processes. We are seeking a creative, intellectually curious individual to collaborate and solve for these complex needs.

As a Sr. Business Systems Analyst, you will be a shared owner of the vision for Samsara’s Finance and systems. You will be responsible for becoming a go-to SME for our business partners, initiating and delivering on large and complex projects, and partnership with other BSAs. We are a high-performing team where everyone pitches in. You will roll your sleeves up and help with support particularly during month/quarter end also spending time on internal testing to ensure release quality.

We are seeking a skilled Sr. Business Systems Analyst with a balanced expertise of financial systems (UiPath, Workato, Orby AI, NetSuite, Salesforce, Concur, Expensify, Avalara, Vertex, Zip). You will be responsible for becoming a go-to SME for our business partners, initiating and delivering on large and complex projects, and partnership with other BSAs. We are a high-performing team where everyone pitches in. You will roll your sleeves up and help with support particularly during month/quarter end also spending time on internal testing to ensure release quality.This role will collaborate with developers, engineers, and other BSAs within Samsara on strategic projects.

This is a hybrid position requiring 2 days per week in our Bangalore office and 2 days working remotely. Relocation assistance will not be provided for this role. This position requires working hours in IST time zone.

In this role, you will:

• Identify and collaborate effectively with key ICs and leaders across Finance, IT, Sales, Supply Chain, Operations, FPA, and more to solve key business challenges through implementing best practice solutions which can include process change, configuration, automations and/or customization.
• Perform complex business and systems analysis work to provide forward-thinking, long-term technical solutions. Understands business processes and solutions agnostic of specific systems and can document and articulate outcomes to both IT and business users as needed.
• Participate in cross-functional requirement sessions to elicit, document, and define business requirements to identify functional scope for enterprise-size projects.  Able to identify unspoken/ conflicting requirements and drive meaningful change even going against the grain (as needed).
• Drive design and system configuration within NetSuite.
• Prepare and review documentation for current processes, pain points, and assumptions for finance systems and continuously identify opportunities that will streamline workflows and processes within accounting.
• Draw from your experience to recommend changes in development, maintenance, and system standards that improves the team and our users’ experience while delivering long-term scalability.
• Assist in the ongoing Automation projects, administration of NetSuite and other finance systems as part of a team effort.
• Maintain our critical business systems: coordinate system upgrade activity, respond to issues and incidents, and provide day-to-day administration of the critical business systems that drive our global finance operations.
• Support for key month/quarter-end close processes (on call).
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor's degree or comparable work experience 
• 7+ years of relevant experience with the finance systems
• 5+ years of relevant experience with NetSuite.
• Experience with designing and supporting financial system NetSuite.
• Experience leading multiple Finance Systems projects & automations.
• Understanding of key financial business processes (Emphasis on Procure-to-Pay,  Order-to-Cash, and Record-to-Report, automations in finance systems, additional modules are a plus!)

An ideal candidate also has:

• Experience working with multiple implementations or enhancements within NetSuite.
• Experience working with systems that handle sensitive data and with SOX controls and change management processes
• Work ethic: You do what it takes to make a project go well. You are equally comfortable taking personal ownership of a task as delegating it.
• Prior knowledge and experience working in sprints and following Agile methodology
• Able to handle ambiguity and work effectively in a fast-paced and fluid environment for a mid to enterprise-sized organization

Role & responsibilities

Preferred candidate profile

Senior NetSuite Techno-Functional Lead | ERP Expert

Profile Summary:

Over 12 years of dynamic experience in ERP systems, specializing in

Oracle ERP (NetSuite, R12, and 11i), Workday Financials, and end-to-end

business process transformation.

• Deep knowledge of core financial cycles including Invoice-to-Cash

(I2C), Procure-to-Pay (P2P) and Record-to-Report (R2R).

• Provided application related consultation for NetSuite with platforms

such as Salesforce, RevPro, Concur, Coupa, and payment gateways

including Kyriba and Stripe. Experience using Boomi / AWS for

seamless data interfacing.

• Extensive experience in configuring, migrating data, and mapping

business processes in Workday Financials, working closely with

finance stakeholders.

• Hands-on experience with Oracle ERP SCM & Finance (11i and R12)

across full Order-to-Cash and Procure-to-Pay life cycles.

• Led a global team of 6 contractors as NetSuite Lead, overseeing

project deliverables, operation support and integrations across

regions.

• Delivered operational support metrics and collaborated across

teams to resolve ERP issues using ServiceNow.

• Produced detailed technical documentation and business use cases

aligned with Agile and SDLC standards.

• Led UAT, functional testing, and end-user training. Created user

manuals and test protocols to ensure a smooth rollout.

• Migrated from waterfall to Agile methodology. Proficient in using

Jira for sprint planning, backlog grooming, and tracking progress.

• Directed ITGC SOX compliance initiatives and engaged with internal

teams and external auditors (e.g., PwC).

• Honoured with 2 MVP awards, 1 All-Star award, and 58 appreciations

via the Quantum tool in a single fiscal year.

• Adaptable, quick learner, and solution-oriented professional with a

strong track record in cross-functional collaboration.

Technical Skills

Applications Oracle R12,11i, Netsuite, Concur, Stripe, Coupa,

Revpro, Blackline, Avalara, Vertex, and

Salesforce

Database NetSuite Suite Analytics (Saved Searches, Custom Reports)

SuiteQL (SQL-like querying within NetSuite),Oracle

Web Services 1.SuiteTalk(SOAP and REST-based Web Services)

2.Token-based Authentication (TBA) for secure API access

API access

Stack 1. NetSuite ERP (Financials, Inventory, Procurement, Order

Management)

2. CRM (Customer Relationship Management)

3. Custom workflows, integrations, Oracle Database

4. Suiteanalytics

IDE 1.NetSuite Debugger

Tools ServiceNow, Jira

Integration of Third-party API 1.Experience integrating third-party platforms with NetSuite

using RESTlets and SOAP APIs

2.Middleware platforms like Dell Boomi, Celigo, and MuleSoft

3.Custom connectors for payment gateways, logistics, and

CRM tools

Operating Systems Windows and macOS for development environments

NetSuite as a cloud-based platform accessible on all OS via

browsers

Domains 1.ERP: Financials, Procurement, Inventory, and Order

Management

2.CRM: Sales, Marketing, and Customer Support

Professional Experience:

NetSuite Techno Functional Lead

Genesys Cloud Services India Pvt. Ltd.

Oct 2018 – Present

• Supported global operations across multiple subsidiaries and

currencies.

• Leading a team of six contract professionals. Managed entire

process from identifying issues through designing, developing, and

smoothly moving solutions into production. Handled User

Acceptance Testing (UAT), change management, and go-live

support for key system rollouts like NetSuite, Concur, Coupa, and

Workday. Collaborated with business users worldwide to gather

requirements and provide release notes for biweekly deployments.

• Key contributor in Implementing and integration of Workday

Financials for finance transformation, ensuring seamless data

migration and process alignment.

• Initially, requirements were developed in an ad-hoc manner. To

improve this process, we adopted an Agile approach by introducing

structured two-week sprints and working closely with business

stakeholders to prioritize tasks. This transition allowed for greater

flexibility, better alignment with business objectives, and more

predictable delivery outcomes

• Provided application consulting to the integration team for

connecting Netsuite and Workday with Salesforce, Coupa, Concur,

Stripe, Pagero, Esker, Snowflake, and RevPro via AWS and Boomi

• Integrated Netsuite with Avalara and Workday with Vertex for Tax

calculation.

• Solutioned Late Fee Automation, Global Tax Code Configuration, QA

Automation and Payment Gateway integrations.

• Implemented the India e-invoicing process in compliance with GST

regulations. Documented the manual invoice upload procedure to

the GST portal and collaborated with Pagero to automate the

integration of India invoices with the portal.

• Supported ITGC Governance Process in Netsuite/Coupa/Concur.
• Developed reports for user access and privileged access reviews,

segregation of duties (SoD) conflict analysis, and activity monitoring

across finance applications. Reduced defects through the

implementation of IT General Controls (ITGC).

• Implemented Integration Monitoring controls inside Netsuite for

Critical integrations.

Key Customizations & Projects:

• Kyriba Reimplementation & Vendor Payment Automation
• NetSuite to Workday Data Migration
• QA Customization for Global Sales
• SuiteApp Customizations & Multi-Book Accounting Implementation
• Stripe & Strongpoint Integrations
• Concur Customizations & BCD Travel Integration
• Workday Business Process Configuration (Invoice-to-Cash)
• Celigo Cloud Integration Platform Implementation.

Oracle ERP Consultant

Tata Consultancy Services

Oct 2012 – Oct 2018

• Delivered end-to-end implementation of Oracle ERP R12 and 11i

modules (Finance & SCM) for Motorola Client.

• Documented and streamlined the resolution process for Order

Import errors, improving data accuracy and reducing order

processing delays.

• Led month-end monitoring activities and proactively resolved

system issues to ensure timely and accurate financial closing.

• Supported ERP integration initiatives and trained users on

customized workflows.

Key Customizations & Projects:

• Approved Supplier List (ASL) Configuration
• Product Price Book Implementation
• Sales Order Process Customization based on Operating Unit.