Senior Business Analyst

Job Description

Position: Senior Region Focus: PAN India Work Location: Bangalore Working Hours: Aligned to Normal business hours About LeadSquared LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 2000 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rated Product on G2Crowd, GetApp and TrustRadius Professional Services @ LeadSquared At LeadSquared, the PS team works with the sales team to build solutions for our customers and own the implementation and onboarding of new clients. The team is super critical as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their problems with your expertise in solutioning and implementation, then you should certainly join this team! The Role: Understand customers business needs and devise appropriate solutions using LeadSquared Understand the software and tools ecosystem of the Customer and come up with the best possible ways of connecting LeadSquared to them Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within the promised timeframe Be single point of contact for customer on implementation including any integrations for Healthcare Domain Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Requirements: A bachelor's or master's degree in engineering or technology 4+ Years of mandatory experience in Implementation of world class products Ability to manage multiple clients and projects/tasks simultaneously Exceptional problem solving and solution skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understanding of unique features and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus Candidates with LeadSquared Admin Certification are preferred Why Should You Apply Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.