Senior Business Analyst | CRM

As a Senior Business Analyst | CRM at Cedar Management Consulting, you will be a key player in bridging business needs with technology solutions in the banking domain. Your role will involve leading functional analysis and requirement gathering for CRM initiatives, defining business processes and user stories, driving CRM roadmap planning, and ensuring compliance with regulatory standards. You will also provide leadership to junior BAs and consultants, and work on projects in the Asia/Middle East region. Key Responsibilities: - Lead functional analysis and requirement gathering for CRM initiatives in the banking sector - Act as a liaison between business stakeholders and technical teams - Define and document business processes, functional specifications, and user stories - Drive CRM roadmap planning, solution design, and functional testing - Conduct workshops, stakeholder interviews, and gap analysis sessions - Provide leadership to junior BAs and functional consultants - Ensure compliance with regulatory and data governance standards Qualifications and Experience: - 10+ years of experience in business analysis and functional leadership roles - Strong domain knowledge in banking and financial services - Proven ability to lead cross-functional teams and manage client relationships - Excellent analytical, documentation, and communication skills - Familiarity with Agile and Waterfall methodologies About Cedar Management Consulting: Cedar Management Consulting is a global boutique management and technology consulting firm with a strong focus on the financial services sector. They assist clients in areas of strategy, process, strategic human capital, and business technology. Cedar's group unit, IBS Intelligence, is a leading source for independent research and news-analysis specialized in Financial Technology markets globally. If you have the relevant experience and are excited to work with multi-cultural teams at Cedar and IBSI, please share your CV with Sumit.raisinghani@cedar-consulting.com,