Senior Associate_US & Canada Payroll

Job Title:

Shift Timings:

Role Brief:

This is a Payroll Administrator role primarily supporting our US & Canada employees.

Role & responsibilities

• To ensure that identified and/or assigned Payroll activities are delivered according to contract and to ensure high customer satisfaction
• Possess end to end understanding of US Payroll processes and how it is linked to and affected by other areas
• Support Onshore team from Bengaluru Office
• Support customer on all established communication platforms (Oracle, Kronos, People Soft and ADP applications)
• Ensure that assigned processes are delivered with the quality and within the deadlines defined in the contract
• Follow established communication guidelines when interacting with the customer
• Ensure delivery of services are within KPI's and SLA's agreed upon in contract
• Ensure process guidelines are followed and met as documented
• High quality on delivery in area of expertise
• Participate in implementation of new processes

Preferred candidate profile

• Proven 3 to 4 years of experience in processing US Payroll
• Ability to accurately coordinate, administer and maintain weekly, bi-weekly, semi-monthly payroll activities, including time entry, prevailing wages, processing of adjustments, setting up earnings & deduction codes and ensuring compliance
• End to end payroll knowledge (time & admin, reconciliations, tax, garnishments, reporting, off cycle payments etc.)
• Proficiency in understanding legislation related to payroll and potential changes
• Ability to conduct payroll audits and resolve discrepancies
• Ability to accurately manage and track email inquiries; including the ability to respond and resolve within 2 business days