Senior Associate - WebSphere Operations Engineer – Monitoring

The Application Hosting squad within Application Production Services (APS) works on the technical design, installation, set-up, industrialization, management, support, and documentation of the BNP Paribas Fortis Web Application Hosting Infrastructure.

BNP Paribas Fortis needs a Web Infrastructure Engineer to enforce the Application Hosting squad and support more specifically the migration of our legacy applications to our new data center, which will be a model of Infrastructure as a service (IAAS).

The mission has different aspects:

It goes from configuring certificates & infrastructure configuration kits of applications, to providing support for production release, to troubleshooting (performance) issues in non-prod & prod environments, to regularly patching vulnerability findings on our platforms.

Our technology landscape is primarily WebSphere-based, with traditional WAS ND 8.5/9 to run java-based applications.

Responsibilities

The WebSphere Engineer is responsible for:

• Creation and maintenance of application configuration kits, certificates, DNS & LB modifications, etc.
• Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups.
• Regular support-of-the-day, out-of-hours standby for projects & on-call duties
• Supporting application releases up to production.
• Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)
• Troubleshooting & support through all environments, from development to staging to production
• o Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around
• Ensuring optimal application performance through platform & application capacity management and deep-application monitoring via Dynatrace
• Standard ITIL processes (incident, problem, change management)
• Restoring the servicing (by restarting the application or the machines, isolating unstable components, )
• Emergency deployment of application, patching, modification of parameters

• As Web Infrastructure Engineer thrive within our Fortis environment:
• Project management, project lifecycle & project methodology skills
• Self-starter mentality, process-oriented with high attention to detail
• Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules.
• Strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community

Mandatory

primarily WebSphere focused (WAS ND), certificate management and Dynatrace application & infrastructure monitoring

Generic knowledge on:

o Web concepts such as Load balancers, DNS, IP, AV, PKI, DMZ, etc.

o Networking, network protocols (SSL,TLS), network firewalls & application firewalls

o Linux operation systems

ITIL processes (incident, problem, change mgt)

Preferable

• Agile experience
• Notions of Java-based programming
• DevOps & CI/CD practices
• Logging & monitoring
• Ansible tower is a plus
• Kubernetes is a plus

• Follows the Customer processes for projects, incident, and change management
• Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness
• Highly skilled in project management, project lifecycle and project methodology, motivated self-starter, process-oriented with high attention to detail
• Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules, strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community
• Able to understand bank related business processes and assess impacts on business, Agile methodology
• Team player.
• Quick self-starter, pro-active attitude.
• Good communication skills.
• Good analytical and synthesis skills.
• Autonomy, commitment, and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (in peak periods extra efforts may be required).
• Open minded and show flexibility in self-learning new technologies/tools.

Other/Specific Qualifications