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Senior Associate - Quality||Excellent Communication

Senior Associate - Quality||Excellent Communication

Vuram

1 - 3 years

1 - 5 Lacs

Pune

Posted:11 hours ago| Platform:

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Skills Required

RCA Excel ISO Quality Analyst Lead Lead Quality Analyst Service industry Assistant Manager Quality MS Office Powerpoint Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Duties & Responsibilities

Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes.

Document quality scores, and specific observations/ feedback/ comments in the monitoring form.

Provides on time Feedback to the agents for the errors identified

Complete RCA for all the errors identified.

Create Error analysis/RCA Report within the defined timeline.

Ensure the QA process adheres to ISO guidelines.

Identify the improvement areas for staff and share it with the Assistant Manager Quality

Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst

Proficiency in MS Office applications such as Excel, PowerPoint, Word etc. Desired Experience and Skills Graduate / Post Graduate

Overall work experience 1 yrs. experience.

Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal

Working knowledge of Excel & PowerPoint. Operations people can apply.

Open to look at the candidates from all the verticals, quality is an added advantage.

Qualifications

Desired Experience and Skills Graduate / Post Graduate

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Senior Associate - Quality||Excellent Communication