Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Senior Associate

PwC Service Delivery Center

4 - 7 years

8 - 12 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

computer science cloud computing application support architecture analytical configuration management continuous improvement information technology virtualization technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide 2nd and/or 3rd level support, resolving complex technical issues.

Log and track 2nd and/or 3rd level support requests, ensuring timely resolution.

Review and oversee documentation including guides, FAQs and knowledge based articles.

Collaborate with other IT teams to ensure seamless service delivery.

Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).

Conducting system analysis, configuration management and develop improvements for system software performance, availability and reliability.

Provide guidance and support to firstline support staff.

Work with other IT teams to resolve systemwide issues.

Understanding the impacts of upcoming enhancements to the environments.

Support developers by enabling structured and managed environments and deployment processes.

Document and review requirements, processes and procedures.

Create and manage DevOps pipelines for the firm.

Mandatory Skill Sets

Experience in a Application technical support role.

Experience with cloud services and platformasaservice (PaaS) offerings

Strong understanding of software development and app platform operations

Excellent problemsolving skills

Proficiency with ticketing systems and support tools

Knowledge of DevOps.

A technical expert who uses your specialized skills to provide advice to others.

Ability to solve more complex task problems leveraging basic experience, analysis, specific guidance provided and judgement.

Ability to provide daily direction and supervision for more junior members of the team (if applicable).

Ability to plan priorities for the year and manage your own responsibilities and workload based on direction.

Ability to complete bigger tasks with direct contribution to large projects and/or lead small scale improvements.

More Jobs at PwC Service Delivery Center

Senior Associate SAP SD Enterprise APPS SAP Bangalore

Bengaluru

5 - 10 yrs

INR 10 - 11 Lacs

Senior Associate-Data Engineer

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Associate_ GTM_Strategy&_ Advisory

Gurgaon

Experience: Not specified

INR 14 - 19 Lacs

Senior Associate_Oracle EPM FCCS_ D&A _Advisory

Bengaluru

4 - 8 yrs

INR 8 - 12 Lacs

IN-Senior Associate Azure Dot net

Bengaluru

5 - 9 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

PwC Service Delivery Center

IT Services and IT Consulting

PwC Service Delivery Center

bengaluru

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Associate