Senior Associate, Production Services Application Support Analyst

Job Description

Senior Associate, Production Services Application Support Analyst we're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Insight Investment team . In this role, you'll make an impact in the following ways: Responsible for governance and oversight around the change management processes. Responsible for deploying change requests via service now across the UAT and production estate, which is a technical process. Responsible for delivering a responsive end to end change and release service to the IT product and support teams. Record releases / rollbacks that directly or indirectly cause incidents Attend and arrange daily change management meetings. Liaise with relevant product teams to prioritise and schedule release tasks - more around regulatory or high-ticket items firm wide. Provide support around the US working hours in carrying out ad-hoc emergency changes. Document new release procedures / standards released to change management within our knowledge base. Strive to devise and develop solutions to automate the release procedures. Respond to user queries and issues in a prompt and professional manner. Incident & Problem management - help shape and define the process, monitoring of key metrics / KPI s. To be successful in this role, we're seeking the following: 6+ years of expertise into Change Management Bachelors degree or equivalent Experience - Familiarity of technology ITIL processes such as change, release, incident, problem management processes and BCP / disaster recovery. Communication - confident in managing multiple stakeholder relationships as this role will branch out to multiple areas within technology / business functions Organization - self-starter, able to manage multiple tasks confidently and prioritize accordingly Co-ordination - managing activities that involve co-ordination across multiple teams, users and dependency changes or high-profile changes. Problem solving - investigate problems proactively and utilise wider support networks to resolve effectively Continuous improvement - ability to develop process efficiency and support activities to improve processes Ability to work under pressure and always remain professional with an exceptionally low rate of error