Senior Associate | ITSM (IT Service Management)

Deloitte Consulting

2 - 6 years

9 - 14 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

itsmcommunication time managemen r2r dec teamwork problem-solving

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage and implement IT service management processes to ensure high-quality services.
Develop and maintain relationships with clients to understand their needs and provide tailored solutions.
Collaborate with cross-functional teams to identify and mitigate risks and improve operational efficiency.
Analyze data and metrics to measure performance and make informed decisions.
Provide training and support to junior team members to enhance their skills and knowledge.
Stay up-to-date with industry trends and best practices to continuously improve processes.

Job Requirements

Strong understanding of IT service management principles and practices.
Excellent communication and interpersonal skills to work effectively with clients and team members.
Ability to analyze complex data and make informed decisions.
Experience with process improvement initiatives to drive operational efficiency.
Strong problem-solving skills to resolve issues and improve processes.
Familiarity with ETP as a Service/Operate is an added advantage.

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