Senior Associate, Fraud Operations, Legal, Compliance & Secretariat

Role Overview: As a member of the Group Legal, Compliance & Secretariat team, your primary responsibility will be to protect the bank's interests by ensuring the efficient management of fraud monitoring processes. You will play a crucial role in investigating and resolving fraud cases within the defined turnaround time. Your proactive approach towards identifying high-risk transactions and recommending anti-fraud processes will contribute to maintaining the trust and integrity of the business. Key Responsibilities: - Build models for fraud monitoring and provide training to subordinates for effective management of fraud monitoring processes - Ensure timely completion of investigations and issuance of closure reports within the specified timeframe - Implement fraud rules in systems based on analysis of new fraud trends - Monitor real-time queues and identify high-risk transactions promptly - Recommend anti-fraud processes in response to changing transaction patterns and trends - Process and approve authorization requests - Handle inquiries and complaints from merchants and cardholders, taking investigative and follow-up actions for resolution - Collaborate with merchants to recall funds post fraud reported by customers - Educate merchants on correct card acceptance and authorization procedures - Conduct fraud monitoring and take proactive actions to mitigate fraud losses - Adhere to group Investigation Standards and procedures - Contact cardholders to verify transactions - Submit necessary information and reports on confirmed fraud transactions - Monitor personal and team performance, identifying opportunities for improvement - Work in shifts as required by the team - Review and streamline operational processes - Demonstrate teamwork and cooperation to achieve service quality and standards - Maintain MIS data, reports, files, and records - Provide administrative support for authorization-related tasks - Update BU/SU/Team Lead in a timely manner - Develop and implement action plans for detecting fraudulent activities - Ensure compliance with all policies and procedures for smooth unit operations Qualifications Required: - Associate with 4-6 years or Senior Associate with 6-8 years of experience in a similar profile - Proficiency in English with strong interpersonal and communication skills - Commerce Graduate - Skills in Fraud Detection, Risk Management, Communication, and Problem Solving - Experience in Investigation and Data Analytics - Ability to maintain good working relationships with internal and external units involved in investigations (Note: Additional company details were not included in the provided job description.),