Senior Associate - Claims

You will be responsible for overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements. Your key responsibilities will include: - Supporting and guiding junior team members in task execution and issue resolution - Monitoring and tracking operational KPIs and service-level metrics; generating periodic reports for leadership review - Collaborating with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing - Ensuring compliance with regulatory guidelines and internal policies - Identifying process gaps and contributing to continuous improvement initiatives - Maintaining audit-ready documentation and supporting internal/external audits Desired Skills: - Strong understanding of insurance operations and end-to-end Claims workflows - Experience in mentoring or supervising team members - Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems - Analytical mindset with the ability to interpret data and drive insights - Excellent communication and stakeholder management skills - High level of professionalism and discretion in handling sensitive information Education / Experience: - Graduate in any discipline; insurance certifications preferred - 4+ years of experience in insurance operations, with a focus on Claims - Experience in KPI tracking, reporting, and team coordination - Willingness to work in night or afternoon shifts as required,