Senior Assistant Customer Service - Order Management

As a Senior Assistant Customer Service Representative at GlobalFoundries, you will play a crucial role in order management and providing exceptional customer service to our clients. You will also be responsible for offering internal support to the regional sales team, acting as a key interface between Sales, Planning, Technical Support, and the Customer to ensure that customer requests regarding orders and shipments are efficiently fulfilled to meet both customer and company expectations. Your primary responsibilities will include developing and maintaining positive relationships with Customers and Channel Partners, supporting the sales team in customer teleconferences, addressing order and shipment inquiries, and resolving customer issues from initiation to resolution. You will serve as the main point of contact for B2B and Customer Portal related queries, educate customers on GlobalFoundries" business practices and available systems, and work towards revenue maximization through premium services fee collection. In addition, you will be tasked with entering specific information in Oracle, managing customer backlogs, analyzing and ensuring on-time delivery for orders, responding to customer expedite requests, resolving production scheduling issues, and adhering to GlobalFoundries policies, legal regulations, and audit requirements. Project management, initiating internal system upgrades, and maintaining a safe work environment will also be part of your responsibilities. To qualify for this role, you should hold a Bachelor's or Master's Degree, have at least 6 years of relevant order management experience in the Semiconductor industry, possess exceptional English language skills, and demonstrate traits such as exemplary communication, customer relationship management, attention to detail, problem-solving abilities, and project management skills. Proficiency in MS Office, ERP & CRM tools, and knowledge of wafer fabrication processes will be advantageous. At GlobalFoundries, we are committed to fostering a diverse and inclusive workforce where employees are respected, valued, and heard. All employment offers are subject to background checks and medical screenings as applicable. For candidates in India, full vaccination against COVID-19 prior to the start date is a requirement. We believe that maintaining a safe workplace is essential, and we provide a range of benefits to support our employees" well-being. For more information about the benefits offered at GlobalFoundries, please visit: https://gf.com/about-us/careers/opportunities-asia.,