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eClerx
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Senior Analyst

Senior Analyst

eClerx

4 - 9 years

3 - 7 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

mvc framework software development web application sql server development linq tfs rest css nlog customer service net mvc javascript jquery sql server sql serialization asp.net core mvc git json http html workflow management mvc api

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Application Development:

Develop and maintain .NET MVC web applications for Research Agent, Research Checker, and Voice Agent workflows
Implement automated case assignment logic using FIFO methodology based on Code02 EndDateTime
Build responsive user interfaces for case management, progress tracking, and agent dashboards
Create secure API endpoints for real-time case updates and third-party integrations

Database Development:

Design and optimize SQL Server database schemas for case management, agent assignments, and workflow tracking
Develop stored procedures for complex business logic including eligibility checks and priority calculations
Implement database triggers and constraints to maintain data integrity across workflow transitions
Create efficient queries for case retrieval, reporting, and performance monitoring

API Integration & Development:

Develop RESTful APIs for Publisher API integration and real-time case status updates
Implement secure authentication and authorization mechanisms for multi-tier access
Build API endpoints for mobile and desktop agent applications
Create integration points with FedEx's existing package tracking and customer management systems

Workflow Implementation:

Code business logic for automated case routing between Research, Checker, and Voice Agent tiers
Implement time-based processing rules (8:15 PM cutoffs, 30-minute auto-expiration logic)
Develop escalation mechanisms and priority-based case assignment algorithms
Build progress indicators and real-time status tracking functionality

Quality Assurance:

Write comprehensive unit tests and integration tests for all developed components
Participate in code reviews and maintain coding standards documentation
Debug and resolve complex issues across the application stack
Support UAT activities and assist with production deployments

Required Technical Skills

Core Technologies:

ASP.NET MVC 5/Core:
4+ years of hands-on experience developing web applications
C#:
Strong proficiency in object-oriented programming, LINQ, and async/await patterns
SQL Server:
Expert-level skills in T-SQL, stored procedures, functions, and performance optimization
Entity Framework:
Experience with Code First approach, migrations, and complex relationship mapping
Web APIs:
RESTful API development, JSON serialization, and HTTP protocols

Frontend Technologies:

HTML5/CSS3:
Modern web standards and responsive design principles
JavaScript/jQuery:
Client-side scripting, AJAX calls, and DOM manipulation
Bootstrap:
UI framework for responsive web design

Additional Technical Requirements:

Version Control:
Git/TFS experience with branching and merging strategies
Database Design:
Normalization, indexing strategies, and performance tuning
Authentication:
Forms authentication, claims-based security, and role-based access control
Logging & Monitoring:
Experience with logging frameworks (NLog, Serilog) and application monitoring

Experience Requirements

4-6 years
of professional software development experience
3+ years
specific experience with .NET MVC framework
2+ years
of SQL Server development and optimization
Experience with high-volume, mission-critical applications
Background in workflow management or case management systems preferred
Experience with contact center or customer service applications is a plus

Educational Qualifications

Bachelor's degree in Computer Science, Software Engineering, or related technical field
Microsoft certifications (MCSD, MCSA) preferred but not required
Relevant professional certifications in .NET technologies

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