Senior Analyst - Claims Service

We are seeking a talented individual to join our Claims Servicing team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

An opportunity to understand end to end lifecycle for UK Claims Service. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course

All benefits as per the location HR policy will be applicable

We will count on you to:

• Processing and Submission of Claim Advices and Collections to the market. Monitoring responses from Carriers and XCS and follow up as necessary.
• Liaison with Carriers, XCS & Internal Stakeholders
• Liaise with broking and fiduciary teams to resolve all queries which may delay in paying funds on time.
• Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.
• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

• Good verbal and written communication skills
• Attention to detail
• Ability to learn new processes and systems, ability to adapt to change
• Ability to prioritize and organize tasks
• Ability to work independently and as a part of a team
• Graduate
• Job Location - Mumbai
• 6 months - 4 years of experience in insurance broking domain

What makes you stand out?

• CII certification
• Post-Graduation/Certificate Courses in Insurance
• Experience on handling Insurance claims.