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Senior Analyst, Business Process Improvement

3 - 7 years

0 Lacs

haryana

Posted:3 days ago| Platform: Shine logo

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Skills Required

digital transformation project management business acumen analytical mind partnership agility

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Analyst in the Advisors & Consulting Services Insights & Enablement team at Mastercard, you will play a crucial role in ensuring the efficiency and effectiveness of our various products and solutions delivered to clients. You will collaborate closely with leadership and stakeholders within the A&CS organization, as well as teams across the Services organization, to drive strategic execution and business process improvement initiatives. Your responsibilities will include assessing business processes, digital journeys, and user experiences for key A&CS personas, identifying improvement opportunities, and managing business transformational initiatives. You will work closely with technical teams to drive systems development and enhancements to optimize user experiences and ensure business continuity. Additionally, you will collaborate with stakeholders across the Services organization and within the A&CS team to ensure the successful implementation of transformational initiatives. To excel in this role, you should have experience in digital transformation, designing digital journeys, and implementing them within broader organizations. Some project management experience will be beneficial, along with the ability to oversee multiple priorities simultaneously. An analytical mindset is essential for running diagnostics and analysis to inform the design of transformational initiatives. Strong partnership skills are required to collaborate effectively with stakeholders across different teams, and a good understanding of Client Services business drivers is necessary. Agility is key as you will be working in an agile environment with short sprints, evolving briefs, and ad-hoc teams. If you are passionate about driving business process improvement, digital transformation, and enhancing client services, and possess the required skills and experience, we invite you to join our dynamic team at Mastercard.,

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