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Senior Analyst, Business Process Improvement

Senior Analyst, Business Process Improvement

Mastercard

2 - 6 years

0 Lacs

haryana

Posted:4 days ago| Platform: Shine logo

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Skills Required

digital transformation project management business acumen analytical mind partnership agility

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Analyst in the Advisors & Consulting Services Insights & Enablement team at Mastercard, your role is crucial in ensuring the effective execution of the A&CS organization's strategy. You will collaborate closely with leadership and stakeholders to assess business processes, design transformational initiatives, and drive optimal user experiences in core systems. Your expertise in digital transformation, project management, analytics, partnership, business acumen, and agility will be instrumental in delivering end-to-end solutions for a diverse global customer base. Key Responsibilities: - Assess business processes, digital journeys, and user experience in core systems for key A&CS personas - Identify improvement opportunities, design, and manage business transformational initiatives - Collaborate with Technical teams to drive systems development and enhancement for optimal user experience and business continuity - Engage with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives Qualifications Required: - Experience in designing digital journeys and implementing them in broader organizations for digital transformation - Some project management experience with the ability to oversee multiple priorities simultaneously - Strong analytical skills to conduct robust diagnostics and analysis for designing transformational initiatives - Ability to work in close partnership with stakeholders in A&CS team, across Services, and Insights & Enablement organization - Good understanding of Client Services business drivers - Familiarity with working in an agile environment with short sprints, changing briefs, and ad-hoc teams Additional Details: As a Senior Analyst at Mastercard, you will play a vital role in the Services team, which focuses on providing cutting-edge services to help customers grow globally. The Advisors & Consulting Services (A&CS) organization within Services is responsible for delivering various products and solutions to clients, with a specific focus on constantly improving efficiency. Your role will involve collaborating with leadership and stakeholders to drive business transformation initiatives and enhance user experiences. (Note: The corporate security responsibility section has been omitted as it does not directly relate to the job role described.),

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Senior Analyst, Business Process Improvement