As an AI/ML professional at Voxai, you will play a crucial role in architecting and implementing Large Language Model (LLM)-driven solutions that revolutionize customer experience in the contact center domain. Your responsibilities will include designing and optimizing Retrieval-Augmented Generation (RAG) pipelines, recommending AI/ML architectures, developing AI agents, experimenting with Agentic AI systems, and building MLOps pipelines. You will collaborate with cross-functional teams to deliver real-world AI applications, analyze contact center data to derive actionable insights, and mentor junior engineers. Your qualifications should include a strong foundation in Computer Science, proficiency in Statistics and Machine Learning, hands-on experience in deploying ML models, familiarity with LLMs and vector databases, and expertise in MLOps tools and cloud-native deployment. Additionally, excellent problem-solving, analytical, and communication skills are essential for this role. Ideally, you should hold a Masters or Ph.D. in Computer Science or a related field, have experience in enterprise software or customer experience platforms, and be able to work effectively in a fast-paced, collaborative environment. Join Voxai to be at the forefront of CX innovation and make a significant impact in the tech industry.,

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Senior AI/ML Engineer