Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Pitney Bowes (PBI)
>
Senior Advisory Software Engineer

Senior Advisory Software Engineer

Pitney Bowes (PBI)

6 - 10 years

8 - 12 Lacs

Pune

Posted:1 week ago| Platform:

Apply

Skills Required

Computer science Ticketing Version control GIT JSON SIP Middleware Analytics CRM Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Join Pitney Bowes as a Genesys Cloud Engineer

Years of experience: 6-10 Years

Job Location Pune/Noida

Job Summary:

We are seeking a highly skilled Senior Genesys Cloud Developer to join our team and lead the design, development, and implementation of contact center solutions on the Genesys Cloud platform (CX platform). The ideal candidate will have deep experience with Genesys Cloud APIs, integrations, and orchestration tools, and will play a key role in shaping the customer experience across voice, web messaging, dialer and digital channels.

Key Responsibilities:

Design and develop complex contact center solutions using Genesys Cloud (CX).
Integrate Genesys Cloud with third-party systems (CRM, ticketing systems, databases, etc.) using REST APIs, webhooks, and middleware.
Develop and maintain Architect flows, bot flows, data actions, and scripting for inbound/outbound interactions.
Lead development efforts for custom applications, microservices, and event-driven architectures that interact with the Genesys Cloud ecosystem.
Act as a technical lead for the Genesys platform, providing guidance to junior developers and collaborating with stakeholders.
Monitor performance, troubleshoot issues, and implement optimizations for call flows and integrations.
Participate in agile ceremonies, including sprint planning, reviews, and retrospectives.
Collaborate with QA, operations, and business teams to ensure smooth deployment and support of new features.

Preferred Qualifications:

Bachelor s degree in Computer Science, Engineering, or related field (or equivalent work experience).
5+ years of development experience, with 2+ years specifically on Genesys Cloud (PureCloud).
Strong understanding of Genesys Cloud features, including Architect, Dialog Engine Bot Flows, Workflows, Queues, and Routing.
Proficiency with REST APIs, OAuth2, and JSON-based data formats.
Experience with programming languages such as Python, Node.js, Java, or C#.
Familiarity with AWS, Azure, or other cloud services is a plus.
Strong experience in CI/CD tools, version control (Git), and Agile development practices.
Excellent problem-solving and communication skills.

Preferred Skills:

Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional).
Experience with WebRTC, telephony, or SIP-based communication systems.
Familiarity with DevOps tools (Terraform, Jenkins, Docker).
Experience with real-time analytics, monitoring tools, and logging platforms (e.g., Kibana, CloudWatch).

More Jobs at Pitney Bowes (PBI)

Senior QA Engineer

Noida

4 - 9 yrs

INR 17 - 19 Lacs

Intern

Noida, Pune

1 - 3 yrs

Salary: Not disclosed

Senior Software Engineer - SOC Analyst

Pune

2 - 6 yrs

INR 4 - 8 Lacs

Advisory Software Engineer

Noida, Pune

3 - 7 yrs

INR 15 - 19 Lacs

Senior Content Author

Noida, Pune

2 - 4 yrs

INR 12 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

Pitney Bowes (PBI)

Software Development

Stamford CT

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Advisory Software Engineer