Senior Admission Counsellor - Study Abroad

JOB SCOPE

The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size

products.

As an upGrad Admission Counsellor [AC], you will help prospective learners

find the right educational course to upskill themselves and progress in their

careers. You will guide them through the decision-making process and

persuade them to enroll in upGrad programs.

RESPONSIBILITIES & DUTIES

 Act as a mentor and guide for potential learners, offering career advice

and insights into how upGrad can accelerate their professional journey.

 Provide personalized career counseling to potential learners, assisting

them in charting their career trajectory and demonstrating how upGrad

can facilitate their goals.

 Meet weekly enrollment, revenue, and collection targets to contribute to

the overall success of the organization.

 Establish the unique value and effectiveness of upGrad's online/blended

learning model to potential learners.

 Manage the complete sales lifecycle for assigned leads, including

initiating contact, conducting product demonstrations, closing sales, and

nurturing post-sales relationships.

 Maintain a comprehensive database of lead interactions within the CRM

system, offering continual feedback to the marketing team to enhance

lead quality.

BASIC ELIGIBILITY CRITERIA

 Minimum of 2 to 5 years of B2C sales experience, with at least 1 year

spent in a single company.

 Prior experience in selling education products [Preferred].

 *Minimum graduation or above, with qualifications from relevant

backgrounds preferred:

 Previous experience working a 6-day work week.

 Currently working in the capacity of an individual contributor.

 Proven track record of meeting targets in the existing company.

*Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete

their degree due to specific circumstances, provided they meet all other required criteria.

SKILLS

 Excellent written and verbal communication skills, including strong

interpersonal and presentation abilities.

 Ability to listen effectively, build trust with potential learners, and

approach situations with patience and empathy.

 Ability to persuade learners towards enrolling in courses while ethically

influencing their decisions.