Senior Administrator - Server

Role Overview: As a Tier 1 Hosting Analyst at the company, your primary role is to partner with the Merkle business in leveraging technology to benefit customers and employees. You will be responsible for providing effective and timely solutions to technological requests and incidents. This position requires previous experience in Helpdesk support and a strong willingness to learn new Enterprise-class technologies through on-the-job training. Your ability to excel in a fast-paced environment, prioritize workloads logically, and communicate effectively will be crucial for success in this role. Key Responsibilities: - Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures - Update and conduct initial analyzation of IT cost centers monthly financial dataset for internal management review - Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements - Escalate issues as defined in documented escalation procedures - Follow incident/request management best practices - Triage and support Windows and Linux server environments - Provision/decommission servers following documented SOPs - Process and troubleshoot access requests to various platforms through Active Directory and Okta - Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) - Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities - Continuously contribute to documentation in the Knowledge Base - Consistently learn new systems and skills - Uphold and promote dentsus core values and culture - Other duties as required Qualifications Required: - Analytical mindset, detail-oriented - Strong Excel experience with advanced functions like XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc. - Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred - 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used - 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers - CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred - Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) - Basic understanding of Enterprise data center concepts (server storage, networking, server administration) - The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines - Exemplary etiquette with customers - Clear English communication skills, both orally and in writing Please note that this is a permanent role with 24x7 rotational shifts located at DGS India - Mumbai - Thane Ashar IT Park under the brand Dentsu.,