Senior Account Manager (Top Tier - CSAM)

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their livesto create better experiences for their customers and employees, and to help them grow. But software today can make or break a business. It can either create better experiences or worse ones, propel growth or hold it back. Too often, business software becomes a blocker instead of a way to get work done.

Theres another option: Freshworkswith a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companiesincluding Bridgestone, New Balance, Nucor, S&P Global, and Sony Musictrust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees around the world make this possible.

Fresh vision. Real impact. Come build it with us.

Enterprise Account/Portfolio Manager

Responsibilities:

• Become a product expert on the Freshworks platform and drive adoption across accounts.

• Manage and grow a portfolio of enterprise customers through upsell and cross-sell.

• Build strong, consultative relationships with key stakeholders, including C-level executives.

• Develop and execute Customer Success Plans to maximize account value and satisfaction.

• Drive expansion strategies and close complex, high-value deals with multiple stakeholders.

• Align with internal teams (implementation, billing, support, deal desk, etc.) to support account growth.

• Maintain 4x pipeline coverage and meet/exceed activity, revenue, and pipeline goals.

• Use sales and product usage data to identify opportunities and refine account strategies.

• Assist clients in identifying relevant use cases and business impact through Freshworks solutions.

• Build long-term strategic relationships and act as a trusted advisor to your customers.

What Youll Bring:

• Proven success in managing complex enterprise accounts and consultative selling.

• Ability to articulate value-based solutions and navigate multi-stakeholder environments.

• Strategic mindset with a hands-on approach to growing customer relationships.

• Strong collaboration skills and the ability to lead cross-functional internal teams.

Qualifications

• 4-8 years of overall experience in sales, with at least 2+ years in SaaS or solution-based selling

• Proven success selling to VP and C-level executives in mid-market and enterprise accounts

• Strong track record of driving expanded usage and consistent account growth

• Expertise in managing complex sales cycles using consultative, value-based selling techniques

• Experience with account planning, portfolio management, and strategic execution

• Familiarity with CRM, CX, or EX technologies; technical background is a plus

• Skilled in ROI-driven conversations and building compelling business cases

• Strong project management skills and ability to manage multiple priorities

• High attention to detail and a proactive, problem-solving mindset

• Solid understanding of customer success practices and technology adoption strategies

• Excellent communication skills; comfortable with virtual presentations and remote sales motions

• Energetic, performance-driven attitude with strong interpersonal skills

• Bachelors/Masters degree preferred

• Flexibility to work EU/UK shifts or ANZ (early morning) based on business needs

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.