Senior Account Manager - Global Payments

As a part of the Apex Group, you will be joining a leading fund administration and middle office solutions provider with a global reach and a strong commitment to client service. Our team of over 13,000 employees across 112 offices worldwide is dedicated to delivering exceptional results and driving growth through innovation and collaboration. **Role Overview:** You will play a key role in ensuring that suitably experienced staff are in place in each location, managing outsourcing arrangements, establishing Service Level Agreements (SLAs), and driving a culture of continuous improvement within the organization. Your focus will be on aligning business objectives with client expectations and delivering high-quality services consistently. **Key Responsibilities:** - Ensure experienced staff are available in all locations - Manage outsourcing arrangements for global service delivery - Establish and align SLAs with client expectations - Define and track KPIs for performance monitoring - Promote a culture of continuous improvement and control enhancement **Qualifications Required:** - Minimum of 15 years of relevant professional experience in financial services or banking - Bachelor's or master's degree in accounting, finance, or economics - Proven management experience with a multi-jurisdictional team - Strong organizational, communication, and client servicing skills - Ability to manage multiple stakeholders and meet commitments - Client-facing experience with excellent communication skills - Strong teamwork and autonomy in a fast-paced environment - Commitment to self-improvement and staff development At Apex, we value direct sourcing for talent acquisition and engage with exclusive recruitment partners when necessary. We are looking for individuals who are passionate about making a difference and driving positive change in the industry. Join us in shaping the future of fund administration and middle office solutions.,