Senior Account Manager - Global Payments

Job Description

Job Specification: Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions. Ensure suitably experienced staff are in place in each location. Implement a Global Payments Policy that is aligned with the Group s Anti-Fraud Policy as well as SOC and ISAE requirements. Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies. Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group. Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams. Establish Service Level Agreements ( SLA ) and ensure alignment with client SLA s and deliverables. Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented. Source and manage the adoption of a global payment hub solution. Establish KPI s and provide regular reporting to Stakeholders on transaction volumes, SLA s etc Enable a culture of continuous improvement with a passion for addressing control weaknesses. Skills Required: At least 15 years of relevant professional experience, either in the financial services fund industry or banking. Bachelor / masters degree in accounting, finance, or economics. Management experience, overseeing a large multi-jurisdictional team. Excellent organizational, communication and interpersonal skills and a truly client servicing mindset. Proven experience in managing multiple stakeholders and delivering on commitments. Experience with Payment/Banking technology solutions and platforms. Excellent communication skills and a truly client servicing mind set with client facing experience. Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment. Good interpersonal skills, and sense of teamwork. Committed to self-improvement and staff development.