Security Professional

Why this job matters

To manage and administer network security technologies for BT and its Global customers.
Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management. Position is based out of Gurgaon 24x7 Global Security Operational Centre

Roles and Responsibilities

Form an integral part of 24*7 rota to provide security in-life support
Be a Subject Matter Expert for technology & customer infrastructure network Triage, Review, and implement security specific changes in line with Customer security policies and change control processes. Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents Review code upgrade and test implement before rolling on to production Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information To provide reactive incident support via NGSD , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA Adhere to change and incident management process. Represent on CAB for complex technical issues Drive new product launches & technology training To ensure that all agreed communication, notification , updates are delivered in timely manner Mentoring and supporting collegues with knowledge sharing on issues, technology platform

As an Individual contributor , accountable for respective deliverables area.
Form an integral part of a 24 hour on call support rota to provide 24x7 support to global customers. Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation. To share technical knowledge with in the team and participate in cross skilling activities

Skills

Mandatory: Hands-on experience in operation and management of security infrastructure.
Five to Eight years of experience on following products/technologies Next Gen Palo Alto, Fortinet ,Firewalls on SDWAN, Cloud Security, IPS/IDS, ForeScout. Implementation and operation support experience on F5 LTM,GTM, ASM, AFM Identity and access managent knowledge on OKTA,CyberArk IPS policy management, signature fine tuning. Knowledge and working knowledge of proxy solutions like Zscaler, Symantec Knowledge of device health monitoring tools and systems Stakeholder management and ability to work under pressure Effective oral and written communication

Experience you would be expected to have
Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus CCSP//PCNSE/NSE4 preffered Professional Qualification such as B.E./B.Tech/MCA Diploma in a relevant field is Acceptable