Security Officer

Responsible to protect staff, patients, and visitors by controlling access, patrolling premises, responding to emergencies, and monitoring surveillance systems

Key roles and responsibilities

• Access control:

  Monitoring and restricting access to the hospital and sensitive areas to authorized personnel and visitors only.

• Patrolling and surveillance:

  Conducting regular patrols of the hospital grounds and buildings, monitoring CCTV and alarm systems, and watching for signs of theft, vandalism, or other threats.

• Emergency response:

  Responding to emergencies, including fire alarms, internal and external disasters, and medical emergencies. They may also be the first point of contact for other code responses.

• Incident management:

  Investigating security incidents, de-escalating conflicts, and writing detailed reports on their findings.

• Conflict resolution:

  Mediating disputes between staff, patients, and visitors, and managing agitated or aggressive individuals using verbal de-escalation techniques.

• Safety and security:

  Protecting hospital property, such as medical equipment and medications, and ensuring a safe environment for everyone on the premises.

• Visitor management:

  Screening visitors, verifying their reasons for entry, and providing escorts when necessary.

• Policy enforcement:

  Enforcing all hospital rules and security policies to maintain order and a secure environment.

• Assistance and support:

  Providing assistance to staff, such as escorting them to their vehicles, and sometimes assisting with high-risk patient transfers or morgue procedures.

• Crowd control:

  Managing crowds during busy periods or special events to prevent overcrowding and ensure smooth operations.