Note : Preferable Immediate Joiner Security Analyst - L2 Responsibility: Coordinate with associate L1 Analysts Handle all the escalation of associate L1 Serve as shift leader and point of escalation for level 1 analysts Provide operational and technical support to the customer Oversee completion of day-to-day checklist(s), including: log review, management report scheduling, alert analysis, and escalation follow up activity status Provide knowledge to L1 to maintain and improve the Operation Ensure all unresolvable cases are passed to the correct team for action as appropriate Support implementation of SOC processes and perform periodic check for compliance Handle configuration and change management of SIEM / Logger. Duties: Ensure high level of quality when managing tickets, requests and Customer queries Capture requirements of Customer and prepare SIEM Rules, Reports and Dashboards Prepare reports & distribute in readiness for Customer tuning calls Arrange & manage client calls. Take actions accordingly. Create scheduled Customer reporting, from existing reports, whenever appropriate. Checklist Task for L2 Analyst : Handle all the escalation request of associate L1 Verify incident reported by associate L1 analyst Verify Reports made by associate L1 analyst

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