Device Management L1/L2 Support Engineers

JD For L1 -

• 2+ of experience out of which, minimum 1 years experience in Security device management and operation.
• Basic understanding of networking (Firewalls, routing, TCP/IP, Packet flow and analysis), Operating System (MS Windows, Unix/Linux/Ubuntu), Information Security Concept (Vulnerability, Hardening, OWASP TOP 10, CIA Tried and related controls etc..)
• Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), EndPoint
• Security (EDR, DAM, NAC, DLP, FIM, IRM etc)
• Responsible for day to day operations and handle technical calls of users and TAC, perform troubleshooting and monitoring of security solutions.
• Good communication (i.e. Mail and verbal), Documentations (i.e EOD/SOD, dashboards,SOPs etc) and other BAU activities
• Certifications: Relevant certifications i.e Certified Endpoint Protection Professional, Network security certified professional, CEH, CISM etcJD For L1 -

JD For L2 -

Device management L2 Support Engineers/SME

Detailed Job Description:

• Strong knowledge of networking (Firewalls, routing, TCP/IP, Packet flow and analysis), Operating System (MS Windows, Unix/Linux/Ubuntu), Information Security Concept (Vulnerability, Hardening, OWASP TOP 10, CIA Tried and related controls etc..
  • Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint, Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application etc.• Good communication, managerial, documentations (i.e presentations, dashboards, HLD/LLD, SOPs, Policies & Configuration etc) and project management skills, should be capable enough to coordinate with different stakeholders.• Experience in Incident management, change management, problem, capacity planning, Migration and availability management etc.• Hand-On experience in automation and optimization (i.e. scripting, ansible, rest API etc) of security tools to minimize manual intervention, human error and faster resolution/response.• Responsible for day-to-day operations and handle technical escalations by L1 and NPCI team, perform root cause analysis, Initiate RMA, follow call closure, assist in internal and external audit, ensure meet SLA as defined, managing L1 team, etc.• Accountable for team building, resource management, skill enhancement, cross function learning and working etc• Certifications: Relevant certifications i.e Certified Endpoint Protection Professional, CEH, CISM, CISSP, CISA, ITIL, COBIT, ISO 27001 etc.
• Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint, Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application etc.

• Network Security
  WAF : F5NSXNginx AkamaiProxy - Sky High, Zscaler - PosturingFirewall - AlgosecMicro segmentation -- Gaurdicore
• End PointSentinal OneCarbon Black Aruba - NACDAM - ImpervaDSF - Imperva
  
• IDMForcepoint - DLPRSAFIM - TrellixSeclorePIM - Arcon / Cyber Arc