Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Putzmeister Concrete machine Pvt.Ltd.
>
Second Level IT Support Specialist

Second Level IT Support Specialist

Putzmeister Concrete machine Pvt.Ltd.

8 - 11 years

8 - 13 Lacs

Bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

Networking VPN Active directory DNS Windows Troubleshooting Information technology Remote support DHCP Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are seeking a highly skilled and experienced Second Level IT Support Specialist to join our global IT Helpdesk team in a product-based company. As a key escalation point for our first-level support team, you will be responsible for resolving complex technical issues, ensuring system reliability, and maintaining high customer satisfaction. You will support internal users and collaborate closely with cross-functional IT teams to maintain operational excellence.

Key Responsibilities:

Act as the escalation point for unresolved first-level support tickets (L1), providing in-depth troubleshooting and technical resolution.
Analyze, diagnose, and resolve software and hardware related issues in a Windows-only environment.
Provide advanced support for core business applications, including Microsoft 365, Entra ID, Active Directory, server landscape and enterprise collaboration tools (e.g., Teams).
Escalate tickets, if necessary, to the third-level team
Document solutions and workarounds in the IT knowledge base.
Monitor system alerts and logs; perform proactive maintenance to reduce downtime.
Assist with IT onboarding/offboarding processes if special applications or permissions are needed.
Participate in root cause analysis (RCA) and suggest preventive measures for recurring issues.
Support third-level team with deployment of new technologies, tools, and software rollouts as required.
Follow ITIL-based service management practices (incident and change management).

Required Skills and Qualifications:

Bachelor s or masters degree in computer science, Information Technology, or a related field (or equivalent experience).
6 years + of IT support experience at the L2 level.
Strong working knowledge of Windows operating systems, Windows Server 2016, 2019, 2022.
Proficient in Entra ID, Active Directory, Group Policy, Microsoft 365 administration, and basic PowerShell scripting.
Solid understanding of networking concepts: DNS, DHCP, TCP/IP, firewall, and VPN.
Experience with ticketing systems (e.g., ServiceDeskPlus, ServiceNow).
Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop).
Excellent verbal and written communication skills; ability to communicate complex technical issues to non-technical users.
Strong problem-solving abilities and a customer-first mindset combined with process following and thinking workstyle.

Preferred Qualifications:

ITIL Foundation certification.
Microsoft certifications
Experience with cloud platforms like MS Azure.
Knowledge of scripting or automation tools (e.g., PowerShell).

Working Conditions:

Monday-Friday 8h per day. Schedule to be discussed. No night shifts.
Work from Office (Bangalore) + Work from Home (Bangalore).

More Jobs at Putzmeister Concrete machine Pvt.Ltd.

Service Engineer / Sr. Service Engineer

Ahmedabad

2.0 - 4.0 yrs

INR 4 - 6 Lacs

India IT Serviceline First Level Support (Bangalore) [R762]

Bengaluru

2.0 - 3.0 yrs

INR 9 - 12 Lacs

M365 Power Platform - Inhouse Consultant

Bengaluru

3.0 - 8.0 yrs

INR 5 - 10 Lacs

SAP Concur - Inhouse Consultant

Bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Salesforce Developer - Inhouse Consultant

Bengaluru

8.0 - 10.0 yrs

INR 25 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Networking Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Putzmeister Concrete machine Pvt.Ltd.

8 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Second Level IT Support Specialist