SDM - Infrastructure Professional

Education Qualification

• Bachelor's degree in Computer Science or related field or higher with minimum 10 years of relevant experience

Job Summary

• 10+ years of experience in IT Infrastructure Project management, Transition Management, or IT Operations
• Strong knowledge of Network, Server, Cloud, Storage, and Workplace technologies (high-level understanding)
• Hands-on experience with large-scale infrastructure transitions or transformations
• Leads service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements (typically to senior level)
• Lead functional teams that are responsible to assist project managers, program managers and operations managers
• Coach, lead and manage the members of the functional team
• Define roles and responsibilities of functional team members and distribute responsibilitiesShow a greater level of involvement in scope, time, cost, quality, resources, communications, risks, changes, procurements management, along with the respective stakeholders
• Actively owns service risks and issues, controls service costs, and improves productivity of high complexity contracts for customers in order to increase profitability and continually improve cost effectiveness
• Regular contributor and innovator to the continual improvement of service delivery standards and practices for the customer contract and communityDelivery Management, providing reliable service, meeting SLAs and achieving transformation targets
• Financial Management, actively manage contract financial performance to meet financial objectives; ensuring planned profit margins are achieved
• Contract Profit Improvement, ensure opportunities for cost reduction are recognized and achieved
• Client Reporting / Reviews
• Attend Client service contract review meetings with the Client Service Manager when invited to discuss provisioning related topics (eg
• changes to transaction volumes, services provided etc)Strong leadership skills on client meetings and callsExcellent stakeholder and customer management skills
• Strong project management and documentation skills
• Ability to manage multiple teams and drive accountability
• Sound understanding of ITIL v3/v4 processesLife at CGI: It is rooted in ownership, teamwork, respect and belonging