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For Employers

Scrum Master

Primetrace Technologies

3 - 8 years

5 - 10 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

devops itsm agile healthcare scrum management continuous improvement stakeholder management team coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for an experienced Scrum Master/Agile Delivery Facilitator to help manage and optimize the day-to-day operations of our development teams This role is critical to ensuring smooth delivery in an environment where priorities can shift rapidly The ideal candidate will be comfortable applying agile principles (Scrum, Kanban, or hybrid approaches) in a pragmatic, non-rigid way , adapting processes to fit the reality of a global team, varying time zones, and unpredictable demand

This is a hands-on coordination role focused on tracking progress, clearing blockers, and enabling the team to deliver value efficiently, particularly within ServiceNow and related ITSM platforms

Key Responsibilities

Delivery Facilitation & Team Support

Facilitate daily coordination activities such as stand-ups, backlog grooming, and planning sessions, adjusting cadence and format to fit the team s needs
Support multiple streams of work, including BAU activities, enhancements, and larger project deliverables
Promote agile principles without strictly enforcing one methodology

Ticket Management & Prioritization

Oversee development tickets in Azure DevOps (ADO) , ensuring items are well-documented, prioritized, and aligned with business goals
Track progress of active tickets , providing visibility to stakeholders on workload and capacity
Work with engineering team to manage scope and shifting priorities

Removing Blockers & Resolving Issues

Proactively identify and remove impediments to keep work moving forward
Collaborate with developers, engineering leads, and stakeholders to resolve cross-team dependencies quickly

Stakeholder Communication & Reporting

Maintain clear, transparent reporting on progress, risks, and dependencies
Create and manage dashboards in ADO or other tools to provide visibility on backlog, delivery status, and throughput
Provide regular updates to senior stakeholders

Continuous Improvement

Recommend and implement improvements to team workflows and delivery practices
Encourage a culture of collaboration and incremental improvement

Required Qualifications

3+ years of experience in delivery facilitation, agile coaching, or team coordination roles
Strong understanding of agile principles (Scrum, Kanban, hybrid approaches)
Experience with Azure DevOps (ADO) for work tracking and reporting
Knowledge of ServiceNow development lifecycle , including ITSM processes
Demonstrated ability to manage high-volume, complex workloads and shifting priorities
Excellent facilitation, problem-solving, and communication skills

Preferred Qualifications

Agile certifications such as Certified Scrum Master (CSM), SAFe, or equivalent
Experience supporting enterprise-scale ServiceNow implementations (ITSM, ITOM, CSM)
Strong stakeholder management skills and ability to navigate matrixed organizations

Summary

This role is ideal for someone who:

Understands agile at a practical level , not just theory
Is comfortable balancing structure with flexibility
Thrives in a fast-paced, unpredictable environment
Wants to make a tangible impact by helping teams deliver efficiently , not just run ceremonies

This mission would not be possible without our smartest investment the one we make in our employees It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: wwwlinkedincom / company / blackrock

BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law

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Scrum Master