Sap Successfactors ESM Consultant

Dear Candidate,

We at TATA Technologies looking for an experienced candidate for SAP Success factor ESM role for Bangalore location.

Please check the below JD for more details

Job Purpose:

SAP SuccessFactors Employee Service Management (ESM) Consultant

SuccessFactors ESM

hands-on experience in delivering ESM solutions

Role & responsibilities

• Design and configure

  SuccessFactors ESM module

  to support HR service requests, case management, and knowledge management processes.
• Partner with HR and IT stakeholders to gather requirements and translate them into scalable ESM solutions.
• Implement workflows, SLAs, and escalation mechanisms to streamline HR service delivery.
• Ensure seamless integration of ESM with other SuccessFactors modules (EC, PMGM, Onboarding, etc.) and enterprise systems.
• Provide support during UAT, cutover, and post-go-live activities.
• Develop and maintain documentation, including BRDs, configuration guides, and UAT sign-offs.
• Mentor team members and provide knowledge transfer to ensure sustainable in-house capability.

Required Skills & Qualifications:

• 4+years of overall IT/HR systems experience with at least 46 years in

  SuccessFactors ESM or HR Service Delivery platforms

  .
• Strong understanding of

  HR case management, service requests, and knowledge base configuration

  .
• Hands-on experience in designing

  service workflows, SLAs, and escalation rules

  .
• Familiarity with integration of ESM with

  SAP ECC, S/4HANA, or other HR applications

  .
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to work with business and technical teams.
• Ability to work independently as well as in a collaborative environment.

Education:

• Bachelor’s degree in human resources, Computer Science, Information Technology, or related field (or equivalent work experience).

Note: