Role Description: 2-4 years of hands-on experience with SAP SuccessFactors Employee Central configuration and support. Minimum 1 implementations end to end on Employee Central and should have worked on support projects as well. Should be certified in Employee Central. Experience in Implementing SuccessFactors Employee Central Service center Provide second-level support to HR and end-users addressing inquiries troubleshooting issues and resolving system-related problems. Should be able to create and configure Resolver groups Business roles Ticket routing rules SLA's Service Categories Holiday Calendars Surveys Customized Emails Knowledge of system configuration and set-up connection with various other systems like Successfactors EC Workzone etc. Translating needs into functional non-functional and/or technical specifications Strong communication and interpersonal skills. Should be able to debug trace i-flow related issues and data issues. Must have Skills:SAP UI5 SAP Net weaver Gateway (ODATA) JavaScript Jquery Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :60235 (P) Sales, Account Management & Solution design

Local Role Name :6480 Account Manager

Local Skills :37241 SAP ABAP Gateway

Languages Required::English

Role Rarity :To Be Defined

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SAP SuccessFactors - ECSC