SAP HANA Support Engineer

As the SAP HANA Support Specialist, your primary responsibility is to provide first-level support to SAP HANA users, ensuring swift resolution of issues related to access, performance, and functionality. You will be the point of contact for user-reported incidents, promptly analyzing, diagnosing, and troubleshooting system issues. In case of complex problems, you will escalate them to SAP support partners or vendors for further assistance. Key Responsibilities: - Provide first-level support to SAP HANA users for prompt issue resolution. - Analyze, diagnose, and troubleshoot system issues reported by users. - Escalate complex problems to SAP support partners or vendors as needed. - Develop and maintain reports using SAP reporting tools such as Fiori, BI, and Crystal Reports. - Utilize basic SQL queries to support reporting and data requirements. - Collaborate with external SAP support teams for timely issue resolution and support system upgrades. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-4 years of experience in SAP HANA support, administration, or development. - Hands-on experience with SAP HANA configuration and familiarity with SAP reporting tools. - Experience in a manufacturing environment and knowledge of SAP modules such as MM, SD, or PP (advantageous). - Strong understanding of SAP HANA architecture and ability to write and debug basic SQL queries. - Excellent troubleshooting and analytical skills. - Prioritization of issues, identification of root causes, and proposing solutions. Additional Details: - Identify opportunities for enhancing SAP processes and system usage. - Participate in SAP configuration changes to improve operational efficiency. - Prepare user guides, training materials, and documentation for knowledge sharing. - Train end-users on SAP HANA functionalities and new features. - Stay updated on the latest SAP HANA features and best practices. - Pursue relevant certifications and professional development opportunities. - Preferred skills include SAP certifications, knowledge of integrating SAP with other enterprise systems, understanding of manufacturing processes, and experience in coordinating with third-party SAP vendors.,