SAP HANA Support Engineer

As the SAP HANA Support Specialist, your primary responsibility is to provide first-level support to SAP HANA users. This involves ensuring swift resolution of issues related to access, performance, and functionality. You will be the point of contact for user-reported incidents, promptly analyzing, diagnosing, and troubleshooting system issues. In case of complex problems, you will escalate them to SAP support partners or vendors for further assistance. Your key responsibilities include: - Developing and maintaining reports using SAP reporting tools such as Fiori, BI, and Crystal Reports - Using basic SQL queries to support reporting and data requirements - Collaborating with external SAP support teams for timely resolution of escalated issues - Supporting periodic system upgrades, patches, and improvements - Identifying opportunities for enhancing SAP processes and system usage - Participating in SAP configuration changes to improve operational efficiency - Preparing user guides, training materials, and documentation for knowledge sharing - Training end-users on SAP HANA functionalities and new features Qualifications required for this role: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2-4 years of experience in SAP HANA support, administration, or development - Hands-on experience with SAP HANA configuration and familiarity with SAP reporting tools - Experience in a manufacturing environment and knowledge of SAP modules such as MM, SD, or PP (advantageous) It is essential to have a strong understanding of SAP HANA architecture, the ability to write and debug basic SQL queries, and excellent troubleshooting and analytical skills. Preferred skills include SAP certifications, knowledge of integrating SAP with other enterprise systems, understanding of manufacturing processes (e.g., cattle feed manufacturing), and experience in coordinating with third-party SAP vendors. Stay updated on the latest SAP HANA features and best practices, and pursue relevant certifications and professional development opportunities to excel in this role.,