SAP HANA Support Engineer

As the SAP HANA Support Specialist, your primary responsibility will be to provide first-level support to SAP HANA users, ensuring swift resolution of issues related to access, performance, and functionality. You will be the point of contact for user-reported incidents, promptly analyzing, diagnosing, and troubleshooting system issues. In case of complex problems, you will escalate them to SAP support partners or vendors for further assistance. You will also play a crucial role in data analysis by developing and maintaining reports using SAP reporting tools such as Fiori, BI, and Crystal Reports. Basic SQL queries will be part of your toolkit to support reporting and data requirements. Collaborating with external SAP support teams, you will ensure timely resolution of escalated issues and support periodic system upgrades, patches, and improvements. Identifying opportunities for enhancing SAP processes and system usage will be another aspect of your role. You will actively participate in SAP configuration changes that improve operational efficiency, ensuring proper documentation and knowledge sharing by preparing user guides, training materials, and documentation. Training end-users on SAP HANA functionalities and new features will also be part of your responsibilities. Staying updated on the latest SAP HANA features and best practices will be essential, along with pursuing relevant certifications and professional development opportunities. A Bachelor's degree in Computer Science, Information Technology, or a related field coupled with 2-4 years of experience in SAP HANA support, administration, or development will be required for this role. Hands-on experience with SAP HANA configuration and familiarity with SAP reporting tools are essential. Experience in a manufacturing environment and knowledge of SAP modules such as MM, SD, or PP will be advantageous. To excel in this role, you should possess a strong understanding of SAP HANA architecture, the ability to write and debug basic SQL queries, and excellent troubleshooting and analytical skills. Prioritizing issues, identifying root causes, and proposing solutions will be critical. Preferred skills include SAP certifications, knowledge of integrating SAP with other enterprise systems, understanding of manufacturing processes (e.g., cattle feed manufacturing), and experience in coordinating with third-party SAP vendors.,